Have an IT problem you need help with? Open a ticket! Here you will be able to describe your problem and even include screenshots to help our nerdy techs fix your issue as soon as possible. We have a few methods to do this so see below on which one you prefer.
Using our Customer Support Portal
Visit our Customer Portal by CLICKING HERE and create a ‘New Support Ticket’.
Next, see the images below on how to proceed opening a ticket:
Fill out all the required fields and click submit. Your e-mail is 100% necessary for contact with our nerdy techs.
OPTIONAL: Include a phone number (with extension, if applicable) to reach you if you prefer service over the phone.
Our ticketing system will take the information you input using our ticket form and send it our way.
Your part is done, now let The Nerd Man investigate and fix your issue!
E-mail us at support@thenerdman.com
Find our Customer Support Portal cumbersome? Well that’s okay! The Nerd Man can always be reached through e-mail. Simply e-mail us at support@thenerdman.com and your e-mail will be turned into a ticket!
Please include a SUBJECT in your e-mail and also include as much detail about your IT issue as possible in the BODY. Screenshots or documentation of the problem is also appreciated!
After you’ve written your problem, you may want to put in a contact number to be reached so our nerdy techs can give you some quality time on the phone. This is completely optional!
All communication can be handled through e-mail and will update your ticket in our system as well.